Before your first order.
Who uses Tharu?
Independent cake designers, pastry teams, studio owners and commercial celebration counters can all follow a custom order from enquiry to collection. For a supermarket department, the focus is its celebration orders; multi-store forecasting and replenishment are outside this workflow.
Where do I start on a busy morning?
Open Today for handovers and work that needs your attention. From Maya’s collection, open the order to check the agreed design before she arrives.
Can one customer have two celebrations in progress?
Yes. Each celebration keeps its own date, design and stage. The customer profile brings those orders and their recorded history together.
What if someone enquired but never booked?
Prospects helps you find people with an enquiry and no evidence of a booking. Where booking history is unclear, Tharu keeps that uncertainty visible.
How should we use dietary notes?
Read the note on the order where it was recorded. Ask the customer to confirm requirements for each new celebration; a previous request cannot establish allergy status or safety.
Can I check capacity before offering a date?
Use Calendar to review bookings, active holds and closed days. Confirm the date with the customer once you have reviewed your studio’s workload.
Which customer payments can I record?
Configure instructions for Cash, Zelle, Venmo, PayPal or Cash App where available. Receive payment through your chosen method, then record it against the order. Recording a deposit does not charge the customer. Card collection through Tharu is not switched on, so no card is taken here.
Are balance reminders sent automatically?
Customer reminders are manual. Your team decides when to follow up.
Is the Inbox powered by machine learning?
No. The Inbox is ordered by plain rules, with the reason shown beside each request. AI is used today in one place only: Expenses, to suggest receipt details that you check and save.
Does Tharu schedule my team?
Calendar shows orders, holds and closed days, with Month, Week, Day and Agenda views, and lets you reschedule an accepted order. Staff task lists and task reminders aren’t part of Tharu yet.
Do you also build websites?
Yes, as a separate service. Studio websites are built with you, one studio at a time, and connect to Tharu’s enquiry form. Tharu works without one.
Can we get help with setup?
Use guided setup to discuss your studio’s workflow. For questions, email [email protected].
Can I keep my current website?
Yes. Tharu does not require a new website, and nothing about your existing one has to change. If you later want enquiries to arrive in Tharu, that is a change to your site’s enquiry form, which we would scope with you.
Can I buy website design without Tharu?
Yes. Website design by Tharu Studio is quoted separately, per project, and does not include or require a Tharu subscription. Where your enquiries should go is agreed as part of the website scope.
Can you help assess an export from another tool?
We will look at what your current tool can export and tell you what we think can be brought across and what cannot, before anything is imported. We do not promise a complete or automatic migration, and conflicts are reviewed with you rather than resolved silently.
Does Tharu replace my till, accounting or inventory system?
No. Tharu keeps custom orders, the people who place them and what has been agreed and recorded against each one. It is not a till, not an accounting ledger and not stock control, and it does not do wholesale planning, batch traceability or multi-location management.
What must be configured before customer email works?
Your studio’s sending address has to be set up and verified before Tharu can send on your behalf. That is part of guided setup, and until it is done the messages a studio composes are handed to you to send rather than sent for you.